Kristen Radtke / The Verge; Getty Images

Whenever a popular online app announces a change to its fees, or in the services it provides for those fees, you’re going to get a reaction from its subscribers — especially the long-term ones. The latest app to cause this type of dismay is Otter, a recording and transcription service that recently announced downgrades of the services it provides on two of its plans and raised the price on a monthly plan.

For free users, it means that they will no longer have access to all their past transcriptions — only the last 25. For paying customers who are on Otter’s Pro plan, the change will be nearly as (or more) drastic: they will be downgraded from a monthly allowance of 6,000 minutes of transcribed audio to 1,200 minutes and from a maximum of…

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